Product & Usage Related Questions

What Is The Difference Between Essential Oils & Carrier Oils?

In summary, an Essential Oil is a concentrated oil from the plant in which they were extracted and contains volatile aroma compounds from that plant. A Carrier Oil does not contain a concentrated aroma, though some may have a mild distinctive smell. Neither do they evaporate like essential oils. Carrier oils are known as a base or vegetable oil and are named Carrier as they ‘carry’ the essential oil onto the skin.

What Does "100% Pure” Really Mean?

When Essential Oils are referred to as ‘100% Pure’, this means the oil is sourced only from the named botanical species, from only one location or origin. There has been No tampering with the oil, No additives, fillers or dilutions, and No natural or artificial components added.

Are Your Essential Oils 100% Pure?

All of our Pure Essential Oils are of a high quality standard and 100% pure, free from additives, fillers or dilutions.
We do also supply a small range of popular Cosmetic and Natural Blend Essential Oils. These are blended oils that are well suited for the cosmetic industry and for those seeking the lovely aroma of essential oils, at a fraction of the price.

Are Your Essential Oils Therapeutic Grade?

We do not refer to our Essential Oils as ‘Therapeutic grade’ as this is essentially a marketing term, commonly used in the industry. As there is no such organization or certifying body that governs the quality of essential oils, any company can use the term ‘therapeutic grade’, but does not necessarily hold any formal certification. When looking for Essential Oils for therapeutic use, it is best to find a company that supplies 100% pure oils, and can ensure the quality of their products so as to truly reap the benefits of the oil. As our oils are 100% pure, they do boast their therapeutic properties and can be used effectively for therapeutic use in aromatherapy.

If An Oil Is ‘Pure’, Does This Mean It Is Also ‘Organic’?

Short answer, No. Whilst pure oils do not contain any additives or fillers after the extraction of the oil, Organic Oils are extracted from products/plants that are farmed under certified organic growing practices, guaranteed to be grown without the use of pesticides, chemicals, or synthetic fertilisers.

Are Your Essential & Carrier Oils Organic?

We do offer a range of Certified Organic oils, which is continually growing. Our Australian Certified Organic (ACO) range of oils are all clearly labelled. If you require assurance that the oil was grown and processed organically, and follows the organic standards, we recommend you purchase from our range of Certified Organic oils. As many small farmers cannot afford to certify their organically grown plants, the only real way to guarantee the oil is organic, is to purchase those that are certified organic by a third party organization.

Can Your Essential Oils Be Taken Internally?

AWO does not currently hold food accreditation as we decanter and re-bottle our oils within our clean repacking & manufacturing facilities, and on that basis we do not recommend any of our products are ingested. Furthermore, Essential oils are highly concentrated and powerful oils, and have the ability to cause serious harm if ingested without the necessary knowledge required. Ingesting Essential oils should only ever be done under the direction of someone who is qualified and fully understands the chemical elements and precautions of each individual oil.

Do I Need To Dilute Essential Oils When Using Topically?

It is highly recommended to dilute all pure essential oils prior to applying topically. Essential oils are highly potent, concentrated and powerful oils, and can cause severe skin irritations or even burn the skin when not diluted. Essential Oils are also volatile, therefore when diluted with a non-volatile material (carrier oils), it makes the evaporation process much slower and allows the essential oil to be ‘carried’ into the skin.

What Does The Dangerous Goods Symbol Mean?

You may notice the black <!> symbol displayed on particular products throughout the website. This highlights a hazard classification, identifying the products that are considered a ‘Dangerous Good’ (DG). This classification affects the way we are permitted to transport, handle, and store these products.
Strict Australian and International regulations and guidelines that govern the transportation of Dangerous Goods restrict our options when it comes to dispatching your order.
We are only allowed to ship these products via Road Transport, and therefore can increase transit times, particularly to Western Australia and Tasmania. Please keep this in mind when choosing your items to order.

Payment & Order Related Questions

How Much Is The Freight Cost?

Freight costs are calculated automatically via the website based on weight, volume, and type of products added to your cart. The freight cost can be estimated prior to your order being finalised.

Can I Return A Product?

Please refer to our ‘Returns’ link (http://www.awo.com.au/returns/).

What Methods Of Payment Do You Accept?

We accept all major credit cards (via eWay - an encrypted & secure payment gateway), PayPal and Bank Transfer. Please note, payments made via Bank Transfer can take up to 4 business days to clear our bank account before we can process your order for dispatch, please keep this in mind when selecting this payment option.

How Long Will It Take To Get My Order?

We aim to dispatch all orders within 1 business day.
Freight times vary depending on each state, and the contents of your order (i.e. if your order contains any dangerous goods, it can only travel via road transport). Please refer to our ‘Delivery Information’ page (http://www.awo.com.au/delivery-information/) for estimated freight lead times.
During peak trading times, office closures or busy freight periods (e.g. Christmas and Public Holidays), you may experience a slight delay, however we will endeavor to ensure your package arrives to you as soon as possible.

Who Will My Order Be Shipped With?

Orders throughout Australia are shipped using Australia Post, wherever applicable. Orders exceeding the allowable weight load, or Dangerous Good (DG) limit, will be delivered by TOLL or Local Courier.

Can I Track My Order?

Yes. On Dispatch, you will receive a ‘Shipped’ email notification which will include your tracking number and link to track your order.

What If My Order Hasn't Arrived After 10 Working Days?

Please check your tracking number via the freight carrier’s website for your order’s ETA. If your ETA date is overdue, please contact us via email or phone, so that we can investigate further with our service provider.

Can I Pick Up My Order To Save On Freight Costs?

Yes. Our office is located in Rydalmere, Sydney, and online orders can be collected Monday-Friday, 8:30-5pm.
Please select ‘Local Pickup (SYDNEY)’ as the shipping method at the checkout stage when placing your order online. You will receive an email notification once your order is ready for collection – please do not arrive to collect your order until you have received this email.
Please contact us via email or phone should you wish to arrange a specific collection time, or urgent collection, and we will endeavor to meet your request.

Wholesale & Bulk Order Related Questions

Do You Offer Discounts For Business Customers?

Yes. In September 2016 we introduced Trade accounts for our industry partners with an active ABN.

To apply for a Trade Account, please complete the registration form under the ‘Wholesale’ tab on the homepage, or visit http://www.awo.com.au/trade-account-enquiries/. You will be required to provide us your ABN and an indication of the nature of your business and how you use, or intend to use our products for your business.

Once activated, trade pricing will automatically be applied to all future orders when placed online using your account details. Going forward, we will also run exclusive offers and discounts for our trade account holders

Can I Get Discounts For Bulk Orders?

Yes. Whilst most of our products have a large range of sizes available to purchase online, if you require quantities larger than available online, please contact us and we will be happy to provide you a quote tailored to your needs.